Returns and Exchanges
Please contact us at Orders@ScienceWear.net or call (210) 899-4565 to discuss return options.
- Items in new condition can be returned for full refund within 30 days from purchase.
- Items that have arrived damaged can be exchanged.
- Custom illustrated designs are not eligible for return or exchange.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
To return your product, you should mail your product to:
- 6736 Braden Circle
- Kerrville, TX 78028
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at (210) 899-4565 for questions related to refunds and returns.